Refund policy

30 Day Mattress Comfort Guarantee

Holy Lamb Organic's 30-Day Mattress Comfort Guarantee is an exchange program, not a return policy. You have 30 days from time of delivery to modify your mattress into a more suitable sleep system of equivalent or lesser value by exchanging a mattress or topper through Holy Lamb's Manufacturer Warranty. Modifying your sleep system above the value of original purchase will incur additional cost of materials. 

30 Day Comfort Guarantee is contingent upon the purchase of an approved Natural Mattress Protector in order to protect the mattress and topper, and only applies to mattress purchases. Any stains or damage to the mattress or topper voids the 30-Day Comfort Guarantee. Proper support of the mattress is also required.

We encourage you to try out your mattress for a full month before requesting a Comfort Exchange. It typically takes about 28 days of sleep for the body to physically adjust to a new level of comfort while sleeping.

If after a month, you would still like to try a different model or firmness, please contact us or Holy Lamb directly within 30 days of delivery date to initiate a Comfort Exchange. 

Any refunds due will be processed back to the payment method for original purchase. If any balance is due after an exchange, ours or their customer service team will reach out with an invoice. Invoices for remaining balances must be paid before shipment or delivery of the new product.

Bedding Returns, Exchanges, and Cancellations

Holy Lamb Organics stands behind the quality of everything we sell. If you’re unhappy with your purchase for any reason, you may return most items* for any reason within 30 days of your ship date. 

They will provide a return shipping label at no charge. Returns must be shipped back in the original packaging.

Items must be unused, unwashed and in the original packaging to qualify for a full refund. If your item has been used, you might still be eligible to receive store credit (either on ours or even possibly theirs) as long as it is within the 30-day window. 

Bedding Items Ineligible For Return or Exchange

Some items are not eligible for return or exchange. Please check the following list of all items that are final sale (except in the case of manufacturing defects):

• Mattresses

• Bed Frames

• Clearance products (sold ‘as-is’)

• Custom Products

• Dual Weight Comforters

• All Season Comforters

• Rekindle products (Yoga Bolster, Pet Beds, Cushions)

• Samples & Raw Materials

Vendor items such as Sachi Organics or Coyuchi are only eligible for return in unused condition and original packaging. Please read this entire policy and check product pages for guidance. 

How To Return a Bedding Item:

1) Simply submit your Return Request through ourReturn Form on their website within 30 days of the ship date.

2) They will send you a prepaid shipping label. 

3) Fold the item neatly and place it in the same box. Include your name and Order Number. Be sure to tape all box seams shut to avoid any damage during shipment.

MATTRESS RETURNS, EXCHANGES, & CANCELLATIONS:

We NEVER accept returns for used mattresses, foundations or bed frames, unless defective.
All Mattresses are ALL SALES FINAL. Please note that their 30 Day Comfort Guarantee allows for a Comfort Exchange of your mattress within 30 days of delivery, provided it has had proper protection, support, and is not stained or damaged. See above for more details.

In the case of a one-time cancellation exception, there will be a 30% restocking fee for the All Wool Mattress and a 20% restocking fee for Holy Lamb Organics or Soaring Heart mattresses. For Soaring Heart or Holy Lamb Organics mattresses, if the order is canceled before it is shipped or out for delivery, there will not be a restocking fee.

CUSTOM BEDDING ITEMS:

Please note that our Rekindle items (Yoga Bolster, Wool Cushions, and Pet Beds) and our Specialty Comforters (Dual Weight Comforter and All-Season Comforter) are considered custom items and therefore are not eligible for return. 

Qualifying For a Refund For Bedding Products

All returns must be made within 30 days from the date of shipment. To qualify for a refund or exchange, returns must not show signs of use (including foreign odors or fibers) and should be in original packaging. 

Vendor items such as Sachi Organics or Coyuchi are only eligible for return in unused condition and original packaging. Returns will not be accepted on used vendor items.

All bedding will go through an inspection before a refund is authorized. If it has been determined that the item has been used or laundered, a refund will not be issued, and store credit will be offered in lieu of a refund. 

Bedding is a personal item, and thus it must not be used or laundered to qualify for a refund. "Used" is defined as any length of time you, or anyone else, have personally used the product, which can be determined by evidence of laundering, personal odors, or fibers such as hair or dirt.

We strongly recommend keeping the item you intend to return in its box and far away from any strong smelling scents, including: perfume/cologne, plug-in air fresheners, strongly scented hand creams or soaps, and other perfumed body care products. Any product returned with a 'personal or home odor' will be considered 'used' and not be eligible for a refund. Thank you for remembering that they are a small company and are not able to resell bedding that has been used.

We and Holy Lamb Organics are prohibited, by law, from reselling used bedding: therefore, it is imperative that you comply with this law by not using the product in question that you wish to return for a refund. Thank you.

CANCELLATIONS ON BEDDING PRODUCTS

Orders canceled prior to shipment will be refunded, excluding Bed Frames. Bed Frame orders cannot be canceled once placed. Please note that the All-Wool Mattress incurs a 30% restocking fee upon cancellation, which will be deducted from your refund amount. Any refunds due will be processed back to the payment method for original purchase.

DAMAGED BEDDING PACKAGES AND MANUFACTURING DEFECTS 

If a product defect is found or the item is damaged in shipping, please submit the form below to begin the return process. Please note that the following do not qualify as manufacturing defects:

• Normal body impressions of 1½" deep or less.*

• Variance of less than 2” on each side or less than 20% of fill weight

• Anything that occurs after receipt of the item, such as stains, burns, or tears.     

• Floor models or models sold “as is.”

*Normal body impressions are not a suggestion of structural failure. Natural materials such as wool have the potential to compress 20-30% over time. 

If you received an incorrect, damaged, or defective item, we’ll need photos and an explanation of the problem to determine that it is eligible for a refund or replacement. Please note, wool carries the mild natural scent of lanolin; this is not considered a defect. 

If we deem the product to have been received damaged, incorrect, or defective, we will provide a return shipping label at no charge. 

Bedding Inspection Process & Return of Funds: 

Approved returns are processed within 7-14 days of receipt at their facility.

All bedding will go through an inspection before a refund is authorized. If it has been determined that the item has been used or laundered, a refund will not be issued, and instead, store credit will be offered. "Used" is defined as any length of time you have personally used the product.

Additionally, if the bedding has picked up strong smells from your home, then the refund will be VOID. This list includes: perfume/cologne, plug-in air fresheners, hand-creams, hand soaps, smoke, and any other strongly smelling household odor. This is due to their policy in determining used products, but also because they are very cautious to not interfere with any of our customers' sensitive allergies, and we thank you for understanding.

If your return has been voided, you will have the option of receiving store credit. If you decline to receive store credit, you may have your item shipped back to you within 30 days at your own expense.

Any refunds due will be processed back to the payment method for original purchase. If any balance is due after an exchange, ours or their customer service team will reach out with an invoice. Invoices for remaining balances must be paid before shipment of the new product(s).